Terms & Conditions

Introduction

Welcome to NuxeTech. These Terms & Conditions (“Terms”) govern your use of our website, nuxetech.com (the “Site”), and the managed IT services, cybersecurity, cloud, and related technology services we provide (“Services”). By accessing the Site or engaging our Services, you agree to these Terms. If you do not agree, please do not use the Site or our Services.

Our Services

NuxeTech provides managed IT services, including helpdesk support, network management, cybersecurity, cloud solutions, VoIP, and related technology consulting. The specific Services we provide to you, along with service levels, timelines, and fees, are described in the quote, proposal, or service agreement we prepare for you.

Quotes, Proposals, and Service Agreements

Quotes and proposals we issue are valid for 30 days from the date stated, unless otherwise noted. A quote becomes binding only when both parties sign a service agreement or statement of work referencing it. Where there is any conflict between these Terms and a signed service agreement, the service agreement controls.

Payments and Billing

Fees for our Services are set out in your service agreement or proposal. Unless otherwise agreed: invoices are due within the payment terms stated on the invoice; recurring managed services are billed in advance; and project work may require a deposit before work begins. Late payments may incur interest at the maximum rate permitted by law, and we may suspend Services for accounts that are significantly overdue.

Client Responsibilities

To enable us to deliver our Services, you agree to:

• Provide timely access to your systems, premises, and personnel as reasonably required.
• Maintain valid licenses for third-party software used in your environment.
• Designate a primary contact for service communications.
• Promptly notify us of changes that could affect our Services, such as infrastructure changes or security incidents.

Acceptable Use

You agree not to use the Site or our Services to:

• Violate any applicable law or regulation.
• Infringe the rights of others.
• Transmit malware or engage in unauthorized access to systems.
• Interfere with the operation of our Services or infrastructure.

We may suspend Services if we reasonably believe they are being misused.

Intellectual Property

The Site and its content — including text, graphics, logos, and software — are the property of NuxeTech or our licensors and are protected by intellectual property laws. You may not copy, reproduce, or distribute Site content without our prior written permission. Intellectual property we create specifically for you under a service agreement will be addressed in that agreement.

Limitation of Liability

To the maximum extent permitted by law: our total liability arising from or related to the Services is limited to the fees you paid us in the twelve months preceding the claim; and we are not liable for indirect, incidental, consequential, or punitive damages, including lost profits or data, even if advised of the possibility. Nothing in these Terms limits liability that cannot be limited by law.

Termination

Either party may terminate a service agreement as set out in that agreement, including for material breach that is not cured within a reasonable notice period. We may also suspend or terminate Services immediately if you fail to pay undisputed fees when due or if continued service would violate law. Upon termination, you remain responsible for fees incurred through the termination date.

Governing Law

These Terms are governed by the laws of the jurisdiction in which the Services are primarily performed, without regard to conflict-of-law principles. Any disputes will be resolved in the courts of that jurisdiction, unless your service agreement specifies an alternative dispute resolution process.

Changes to These Terms

We may update these Terms from time to time. When we do, we will revise the “Last updated” date above and post the updated Terms on this page. Your continued use of the Site or Services after the changes take effect constitutes acceptance of the updated Terms.

Contact Us

If you have questions about these Terms & Conditions, please contact us at [email protected].